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Survey Questionnaire Examples:

Relationship-based Customer Satisfaction Questionnaire Transaction-based Customer Service Questionnaire (General) Transaction-based Customer Service Questionnaire (Service) Customer Loyalty Questionnaire Employee Satisfaction Questionnaire Customer Retention Questionnaire

Employee Satisfaction Questionnaire

Below is a sample employee satisfaction questionnaire from which you could choose several sample employee survey questions to include in your employee satisfaction research project.

Before you start looking for specific questions or an employee satisfaction questionnaire, you should already have an excellent idea what information you are looking for, and should have already taken Steps 1 and 2 in the marketing research process.

Each employee satisfaction survey program is executed a little differently depending on individual company needs and resources. Complete programs often start with separate employee and/or management focus groups, which have the dual purpose of gaining employee involvement and support for the employee satisfaction program while gathering critical input to be used in designing the actual employee satisfaction survey. From those efforts, an employee satisfaction survey questionnaire can typically be created, which likely will incorporate some or all of the sample employee satisfaction survey questions below.

Below are some specific examples from an employee satisfaction questionnaire for you to incorporate into your research program.

All survey questionnaires should follow a fairly standard format - Introduction of survey topic/reason/incentive, thanks for participating, screen for correct respondent, primary survey questions, demographic questions, thank you and wrap-up.

Sample Employee Satisfaction Questionnaire

Regarding the statement, "I am aware of Company ABC's overall strategy," would you say you …

Regarding the statement, "I understand what Company ABC, as a company, is trying to achieve," would you say you …

I feel my department gets support and teamwork from other areas within the Company.

Overall I am very satisfied with my job at Company ABC.

My manager clearly defines my job responsibilities.

My manager/supervisor encourages high achievement by reducing the fear of failure.

My manager/supervisor takes responsibility for shaping the attitudes and relationships within our department.

My manager/supervisor clearly communicates what is expected of me.

My manager/supervisor provides me with continuous feedback to help me achieve.

My manager/supervisor demonstrates professionalism.

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