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We Can Also:

  • Help with a communications effort aimed at promoting participation and spirit in the customer satisfaction movement.
  • Help focus reward and recognition for your employee satisfaction program on continued improvement and excellent customer service.
  • Help guide your company away from individual judgment and toward recognition and promotion of a team spirit.

Employee Satisfaction Survey Research

Employee performance and employee satisfaction are strongly related, as are employee satisfaction and employee retention, and employee retention and customer satisfaction. If you want to improve both employee and customer satisfaction, an employee satisfaction survey is often the best place to start. Our employee satisfaction questionnaire programs are specifically designed to help you hear and understand the voice of your managers, employees, and front-line customer service personnel, so that you can uncover obstacles to better performance. Polaris Marketing Research is experienced in executing employee satisfaction survey programs and can help you design and deploy a survey perfectly suited to your individual company needs.

Design An Employee Satisfaction Survey That Works

Each employee satisfaction survey program is executed a little differently depending on individual company needs and resources.

Complete programs often start with separate employee and/or management focus groups, which have the dual purpose of gaining employee involvement and support for the employee satisfaction program while gathering critical input to be used in designing the actual employee satisfaction questionnaire. Polaris can consult with you, design the employee satisfaction survey instrument, field the survey and collect the data (telephone, web, email, or mail), analyze the results, and provide you with a road map based on statistical applications, which will guide your company towards focusing on the most important areas of improvement.

Contact us to learn more about our employee satisfaction survey programs.

Measuring Employee Performance

Most employees are expected to communicate the company’s high quality standards to the customer. Polaris can recommend incentive and morale-boosting programs that help build your employees’ desire to provide exceptional service.