At Polaris, we have experience in many of the industries that depend heavily on their front-line personnel to build and improve customers’ satisfaction and loyalty: hospitality, financial services, health care facilities and providers, manufacturing, telecommunications and information services.

We have been successful in guiding these types of companies along a path that moves employee and customer satisfaction in the upward direction. Polaris can work with you to develop an employee attitude survey that is tailored to your company's unique needs.

Examples Of Employee Attitude Surveys

A few examples of a past and current employee satisfaction programs include:

• For a major insurance provider, Polaris performed employee research to determine the effectiveness of current communication tools in disseminating company information, uncover any unmet information demands internally, analyze results by employee type to better gauge the effectiveness of the current brochures and publications, and explore the desirability of other delivery mechanisms for information distribution.
• A large health care provider adopted a strategy for testing new product designs and innovations by identifying trends and successes within their own employee population that can be extrapolated onto potential commercial customers. Polaris was contracted to identify the reasons for selection or avoidance among plan types by different demographic segments, determine if employees are choosing plan options based on expected value propositions, as well as provide a detailed description of what aspects of product designs and communication/information resources provide the most value or garner the most acceptance among employees.
• For a large cellular carrier, Polaris conducted extensive qualitative research (focus groups) with employees for a corporate task force charged with identifying issues blocking repair and installation technicians from providing “world class” services.
• For a Fortune 100 telecom company, we conducted qualitative focus groups to examine all of the service dimensions affecting the internal customer’s overall perception of their contact with the operations center, to identify the “gaps” or areas for improvement where the customer’s perception of service quality falls below their expectations, and determine any extenuating factors or circumstances that might contribute to the “peaks” and “valleys” of customers’ satisfaction.

Contact us to learn more about employee attitude surveys.