Customer Satisfaction Research Professionals:
Read What Our Customers
"Polaris has worked on our customer satisfaction tracking project for more than 16 years and I've been working with them continuously for 12 of those years. The quality of their work is excellent, always on time and their customer service is exceptional. They have continually added value to the project by providing helpful insights and useful recommendations. I have worked with several Polaris managers over the years, as well as the company principals, and I have found everyone very accommodating to my requests for changes and custom reporting. They are very attentive to my needs and good folks to work with all this time. I recommend Polaris highly."
Dale J. Wilson, Manager Customer Satisfaction & Loyalty Portfolio
AT&T Communication Systems
"Our company was in dire need of receiving feedback from our many customers, so I was put in charge of researching and selecting a marketing research company. Polaris was one of five companies that I had to do a quality and cost comparison on and after speaking with the staff several times, I felt Polaris was the best overall company for us. It’s been a pleasure working with everyone at Polaris, and we will continue to do so on an ongoing basis. My company is very pleased with the efforts, quality, and efficiency of Polaris and the reporting system."
Crystal Sebring, Sales Operations & Global Events Coordinator
Control Components Inc.
"Polaris worked with us from the beginning to the end of our research project with high energy, infusing best practices and delivering a result that exceeded our expectations, all on a very tight schedule. We now have a solid baseline which we can track improvement against on an annual basis. I would not hesitate to recommend Polaris to firms seeking to establish a regular research cadence or to take their market research efforts to a higher level."
Victor Verissimo, Director Marketing Operations
"The customer satisfaction project we did with Polaris added great value to our organization. They streamlined the process and created a significantly better survey experience for our parents which saw our participation rate more than triple. They armed our school leaders with the information they needed to make contact with the parents whom requested one-on-one conversations. On the back-end, they did a wonderful job of distilling the information to meet our needs. I was consistently impressed with the Polaris team and their service to our organization."
Cyrus Patel, Vice President Strategy
The Meritas Family of Schools, LLC
"We engaged with Polaris to conduct a customer satisfaction survey focused on software support which had to be started from scratch. Polaris impressed us with their ability to understand our objectives. They were flexible throughout the process, guiding us with their experience. Polaris also did a great job presenting the findings to Paradigm’s Executive Management team."
Chris Wills, Director, Global Technical Support Services
"Polaris certainly exceeded my expectations as a marketing research firm. They provided all the necessary tools for us to gather key pieces of information from our clients in an effort to fine tune our product and exceed in the market. As a result, we were able to implement immediate changes for the betterment of our consumers. The team responsible for my account was very responsive to our needs, operated with a true sense of urgency, offered creative ideas for accomplishing our mission which all made for an extraordinary experience."
Gwen Mason, Associate Director of Communications
Internet Operations Group, AT&T Advertising Solutions
Contact us for more information on our clients' referrals and recommendations.