Customer satisfaction surveys often identify specific requests for further contact from your customers. Polaris strongly recommends including a series of questions at the end of the questionnaire to identify these customers and capture their specific request for contact. Response360® manages your company’s response to these requests, improving customer satisfaction and ensuring that no request goes unanswered.

Response360® assigns each customer request to a business owner for resolutions, tracks the response by keeping a diary of all steps, escalating open requests according to customizable business rules for added attention and urgency, and collects information about the situation and the resolution for future analysis – all contributing to enhanced customer satisfaction and continuous improvement efforts.

Contact us to learn more about how Polaris can help you manage customers with problems.