Demonstrate to Your Customers You Really Care!
Fast Service Recovery with Response360™
"How you and your staff handle complaints is absolutely crucial to delivering, and being seen as delivering, top quality service to your customers. That's because customers pay special attention to how their concerns and complaints are dealt with."
John Madden, The Customer Service Zone
Customer satisfaction surveys often identify specific requests for further contact from your customers. Polaris strongly recommends including a series of questions at the end of the questionnaire to identify these customers and capture their specific request for contact. Response360™ manages your company’s response to these requests, improving customer satisfaction and ensuring that no request goes unanswered.
Response360™ works as follows:
- assigns each customer complaint or request to the appropriate company representative for resolutions,
- tracks the response by keeping a diary of all steps,
- escalates open requests according to user-defined custom business rules for added attention, and
- collects information about the situation and the resolution for future analysis.
All steps contribute to enhanced customer satisfaction and continuous improvement efforts.
Contact us to learn more about how Polaris can help you manage customers with problems.