Polaris conducts thousands of customer satisfaction surveysevery year across a broad range of industries. We can refresh or create a new customer satisfaction survey program, including:

• collecting the data (telephone, Internet, IVR, mail),
• analyzing the results and
• providing them in a format customized to your individual needs via hardcopy and/or our online reporting system.

About half of the customer satisfaction surveys we conduct are business-to-business and half are business-to-consumer.

Depending on the challenges your organization faces, Polaris can help you conduct either general relationship-based customer satisfaction surveys that focus on issues such as price, service, competition and brand, or transaction-based customer satisfaction surveys that focus on a specific customer transaction with your call center or sales representatives. Our Response 360 system can even help you recover from customer service failures.

Contact us to learn more about creating a customer service satisfaction strategy.