When It Comes To Customer Retention Research Experience, Rely On Polaris

Polaris has conducted customer retention, lost customer (churn) and customer win-back research studies for many clients over th yeas.  Here's what a few of them had to say about our work for them:

Custmer Retention Research Testimonials

"We reached out to Polaris at a time when customer retention was in a continual decline and the business area needed to take action.  We had little to no experience with marketing research and required a great deal of guidance.  Polaris did a wonderful job explaining alternative approaches, and making our staff feel comfortable with the process ahead.  They were very upfront and honest about the pros and cons of different methodologies, and flexible to our needs.  We were very impressed with the quality and thoroughness of their work.  Their expertise was especially apparent in working with Debra Semans.  She conducted true investigation into the nature of our business and industry to better facilitate the research.  The results and recommendations they provided gave us evidence that was clear and actionable.  Our experience with Polaris was professional, insightful, and very pleasant.  I would enjoy working with Debra and Polaris again.'

ary Delaney, Marketing Manager
Dairyland Cycle Insurance, a Sentry Insurance Company

"The Polaris team walked us through this survey process with diligence – first assisting us in clearly defining our goals and then carefully crafting the questionnaires to achieve them. Their skillful structure of the survey was ‘spot on’ and the results gave us the information we needed to develop our successful new marketing campaign.'

Donata Marcus, Vice President
Arc Development LLC

Contact Us to learn more about our customer retention surveys.