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Client Testimonial

Polaris was instrumental in helping us develop and launch our annual player development end-of-season assessments. The results have allowed us to use honest organizational feedback to set standards and enhance program offerings. Their reporting is detailed and user-friendly, which is critical for us to be able to share it with the entire organization. They are very easy to work with, extremely responsive, flexible and collaborative. It's very easy for me to reach someone at Polaris whenever I need them - a priceless luxury with my schedule! end-quotes
 
Stephanie Thorburn, M.S.
Manager - Player Development
National Basketball Association


Help focus reward and recognition for your employee satisfaction program on continued improvement and excellent customer service.


Employee Surveys Measure Employee Satisfaction

"Employee satisfaction levels do drive customer satisfaction levels. If you want financial results, you've got to get that formula working for you. And a big part of whether or not employees are committed and satisfied is whether they feel they have work-life balance."
-Don McCreesh, Senior Vice President, Human Resources, Celestica

"Too often we measure everything and understand nothing. The three most important things you need to measure in a business are customer satisfaction, employee satisfaction, and cash flow. If you're growing customer satisfaction, your global market share is sure to grow, too. Employee satisfaction gets you productivity, quality, pride, and creativity. And cash flow is the pulse-the key vital sign of a company."
-Jack Welch, former CEO, General Electric

Knowing Customer Satisfaction Is Not Enough

Knowing the satisfaction level of your customers is only half the battle. A company's employees are often the face and frontline of an organization and their opinion of that organization impacts their attitude, thus affecting customers' attitudes, and ultimately, the bottom line. Employees help spread the word about your brand, and satisfied employees are better cheerleaders.

An employee survey allows employers to take the pulse of their company to gain a true assessment of employee satisfaction within the workplace. Companies can measure what motivates employees, drives loyalty, and makes and keeps employees happy. Increased productivity, less turnover, and a company unified and focused on its overall mission provide further reason to conduct employee satisfaction research.

Hear The Voice Of Your Employees

Our employee surveys are specifically designed to help you hear and understand the voice of your managers, employees, and front-line customer service personnel, so that you can uncover obstacles to better performance, effect change and improve your business. Polaris Marketing Research is experienced in executing employee survey programs and can help you design and deploy a survey perfectly suited to your individual company needs.

Contact us to learn more about our employee survey programs.